Dear Wardens,
The US Consulate General in Hermosillo wants to pass along some useful customer service information from the Department of Homeland Security to the American community in Sonora and Sinaloa. Please distribute this information broadly.
U.S. Customs and Border Protection
Customer Service Contact Information
1. Department of Homeland Security Traveler Redress Inquiry Program (DHS TRIP)
DHS TRIP provides a single point of contact for individuals who have inquiries or seek resolution regarding difficulties they experienced during their travel screening process including:
· Continuously referred to additional (secondary) screening
· Denied or delayed airline boarding.
· Denied or delayed entry into and exit from the U.S. at the port of entry or border checkpoint
· Various other issues/concerns.
For more information on DHS TRIP or to submit an inquiry, please see the DHS TRIP website at: http://www.dhs.gov/trip .
2. CBP Customer Service Center
The Customer Service Center is able to provide travelers with accurate uniform information about CBP’s regulations and procedures to help them in their travel needs. The Customer Service Center responds to travelers’ general or specific questions or concerns about their CBP inspection. You can contact us in one or three ways:
For telephone inquiries within the U.S. call, (877) 227-5511 or for international queries call
(703) 526- 4200 during the hours of 8:30 a.m. to 5:00 p.m. Eastern Time.
To email CBP, visit the website and click on the “Questions” tab at: http://www.cbp.gov
To write to CBP, send letters to the following address:
U.S. Customs and Border Protection
Customer Service Center (Rosslyn VA)
1300 Pennsylvania Avenue, NW
Washington, DC 20229.
|
